Question 1

Do I need an account?

Accepted Answer

No. Signing in with Google or Apple makes it easier to regain access if you lose your phone.

Question 2

Do I need to pair it in Bluetooth settings?

Accepted Answer

No. Add your lock in the LAAS app. It will never appear in your phone’s Bluetooth settings.

Question 3

What comes in the box?

Accepted Answer

LAAS Ring-Lock, mounting screws, manual on the back of the box and insurance certificate.

Question 4

What if my bike has no mounting holes?

Accepted Answer

Use Flex-Mount. It is an optional accessory for frames without ring-lock mounting holes.

Question 5

Which bikes does it fit?

Accepted Answer

Most city, commuter, hybrid, electric, cargo and family bikes. It is not designed for fat bikes. Try it for 57 days; if it does not fit, send it back.

Question 6

What if it doesn’t fit my bike?

Accepted Answer

57-day trial: Fall in love or your money back Contact LAAS to arrange the return. We’ll send a return shipping label; you don’t need to print it. Full terms →

Question 7

What tools do I need for frame mounting?

Accepted Answer

The supplied M5 screws and a 4 mm hex key. The hex key is not included.

Question 8

What tools do I need for Flex-Mount?

Accepted Answer

A 4 mm hex key, a flathead screwdriver and pliers or a knife to trim the clamp strips.

Question 9

Do I lock it with the app?

Accepted Answer

No. Lock it by hand. Use the LAAS app to unlock it over Bluetooth.

Question 10

Can I unlock from far away?

Accepted Answer

Unlocking uses Bluetooth, so you need to be within approximately 10 metres of your bike.

Question 11

What if the shackle is obstructed?

Accepted Answer

Check that nothing is obstructing the shackle, such as a wheel spoke.

Question 12

How safe is Ring-Lock?

Accepted Answer

Ring-Lock has passed Denmark’s strict Varefakta insurance tests. It is insurance approved in Denmark.

Question 13

My lock won’t open. What should I do?

Accepted Answer

Press the button. No light? Plug it in and charge it. The battery might be empty.
Force close the LAAS app. Reopen it and try unlocking again.
Check that nothing is blocking the lock, such as a wheel spoke.
Call LAAS Support: +45 31 33 82 13

Can’t reach us? Keep it moving. We cover a shared bike, public transport or another reasonable option, up to €30.

Full terms →

Did this help?

Question 14

How do I lend someone my bike?

Accepted Answer

Choose Owner or Guest access in the LAAS app and send an invitation link. The other person opens the link to accept.

Question 15

Can an invitation link be used twice?

Accepted Answer

No. Each invitation can be accepted once. That does not limit the person to one unlock; their access continues until removed.

Question 16

Can I cancel an invitation?

Accepted Answer

Yes. Revoke an unused invitation link in the app. If it has already been accepted, remove that person’s access instead.

Question 17

What is the difference between Owner and Guest?

Accepted Answer

A Guest can unlock. An Owner can also manage the lock and access, including removing other owners. All owners are equal.

Question 18

Does a guest need an account?

Accepted Answer

No. They can accept access without creating an account.

Question 19

How often does it need charging?

Accepted Answer

Roughly every six months.

Question 20

How do I charge it?

Accepted Answer

Lift the rubber cover and plug a USB-C cable into the lock. It can stay on the bike while charging.

Question 21

Can I unlock while charging?

Accepted Answer

Yes. Connect a USB-C power bank and unlock through the app.

Question 22

Can I charge it from my phone?

Accepted Answer

Yes, if your phone can supply power through USB-C. That includes USB-C Android phones with power output and iPhone 15 or newer.

Question 23

Can I charge my phone from the lock?

Accepted Answer

No. LAAS is not a festival power bank.

Question 24

Will the app warn me about a low battery?

Accepted Answer

Yes. The app provides low-battery notifications.

Question 25

How do I know charging is finished?

Accepted Answer

The LED on the lock switches off. The app battery percentage may be inaccurate during charging.

Question 26

Can I charge the lock in freezing weather?

Accepted Answer

Do not charge below 2°C. Let the lock warm up first.

Question 27

What else does the app show?

Accepted Answer

Your locks, their battery levels, shared access and available firmware updates.

Question 28

How do I update the lock?

Accepted Answer

When a firmware update is available, the app notifies you and guides you through it.

Question 29

Where do I download the app?

Accepted Answer

Download on the App Store · Get it on Google Play

Question 30

Does it work on Android?

Accepted Answer

Yes. Use LAAS on Android to unlock and share your bike. The Android app is available on Google Play. Apple Find My requires an Apple device.

Question 31

What if my phone is lost or replaced?

Accepted Answer

Signed in with Apple or Google? Install the LAAS app on another phone. Sign in with the same account. Another Owner has access? Have them invite your new phone — or a phone you borrow. Neither of those works? Contact Support. If you’re the only Owner and weren’t signed in, we’ll verify you using information only you would know. There’s then a six-hour security delay before access is reset. Call +45 31 33 82 13 or write to support@laaslocks.com .

Question 32

Do I find and unlock the bike in the same app?

Accepted Answer

No. Locate the bike in Apple Find My. Unlock it in the LAAS app.

Question 33

Is Find My live GPS?

Accepted Answer

No. Nearby participating Apple devices help update the location. It is not a continuous live GPS feed.

Question 34

Can LAAS see where my bike is?

Accepted Answer

No. Your bike’s location is handled through Apple Find My with end-to-end encryption. Neither LAAS nor Apple can see it.

Question 35

What if my bike is missing?

Accepted Answer

Check Apple Find My. Open the Apple Find My app, tap Items and select your Ring-Lock. Check the location on the map and the time it was last seen. On Android? Use the iPhone or iPad linked to your lock in Find My. It might have been moved. Look around the place you parked: the next bike rack, the other side of the station, or a nearby parking area. It’s worth checking even if Find My has no new location. No new location? In your Ring-Lock’s details in Find My, turn on Notify When Found. You’ll get a notification when it’s located again. Still missing? Mark it as lost in Find My and add a phone number or email where someone who finds it can reach you. Depending on your version, look for Lost Mode or Show Contact Info.

Question 36

How do I put it in Find My pairing mode?

Accepted Answer

Press the button on the side of the lock three times. The LED blinks and pairing mode stays active for ten minutes.

Question 37

Can I try it before committing?

Accepted Answer

57-day trial: Fall in love or your money back Full terms →

Question 38

What is the Keep You Moving warranty?

Accepted Answer

If our lock is the problem, it’s our job to fix it.

We cover a shared bike, public transport or another reasonable option, up to €30.

If we have local service, we’ll take care of removing the old lock and installing a new one.

If we don’t, we’ll cover up to €30 for removal and installation of the new lock we will send you.

For two years from purchase.

What isn’t covered?

Low battery, phone problems, or anything else unrelated to a failure of your LAAS lock.

How do I claim my expenses?

Contact Support and send us your receipts.

Email your receipts to support@laaslocks.com →

Full warranty terms →

Did this help?

Question 39

How long is the warranty?

Accepted Answer

Two years.

Question 40

Can I speak to someone?

Accepted Answer

Yes. We’re always happy to speak to you, whatever your question. +45 31 33 82 13 · support@laaslocks.com

Question 41

When will it arrive?

Accepted Answer

It is a pre-order and ships in October. Denmark: usually 1–3 days after that. All countries .

Question 42

Can I return it?

Accepted Answer

Yes, within 57 days. Tell us at support@laaslocks.com , send the lock back to us, and get your money back, shipping included. How it works .

Question 43

Something is wrong with it.

Accepted Answer

Write to support@laaslocks.com with your order number. You have two years to complain under Danish law. See our terms .

Ask away

Getting started

Fitting

Everyday use

Battery

The app

Find My

Returns & support

What isn’t covered?

How do I claim my expenses?

Getting started

Fitting

Everyday use

Sharing

Battery

The app

Find My

Returns & support

What isn’t covered?

How do I claim my expenses?