Our promises
Two promises, in plain words.
Every Ring-Lock comes with both, at no extra cost. Keep You Moving applies in Denmark.
57-day trial: Fall in love or your money back
Ride with it. Not for you? Send it back and get your money back.
- 1
Tell us
Write to support@laaslocks.com within 57 days of the day the lock reached you.
- 2
Send it back
Send the lock back to us within 14 days of telling us.
- 3
Get your money back
The full price and the shipping, within 14 days of telling us, the same way you paid.
The law gives you 14 days; we give you 57. The details are in our terms of sale.
Keep You Moving warranty
We get it. Trusting a startup with your bike lock is a big ask. Especially when it lives outside in rain, cold, sun and dust.
What we cover
If the problem is a failure of your LAAS lock:
- Grab a shared bike, public transport or another reasonable option. We’ll cover up to €30.
- If we have local service, we’ll take care of removing the old lock and installing a new one.
- If we don’t, we’ll cover up to €30 for removal and installation of the new lock we will send you.
For two years from purchase.
What isn’t covered?
Low battery, phone problems, or anything else unrelated to a failure of your LAAS lock.
How do I claim my expenses?
Contact Support and send us your receipts.
Keep You Moving is our own promise, not insurance, and it does not cover theft. It comes on top of your legal rights, which it does not change.