At LAAS, we believe privacy should be simple. We collect only the information necessary to provide, operate, and improve the LAAS experience.
Using LAAS Without an Account
You can use the LAAS app without signing in with Apple or Google.
When you first use the app, LAAS creates an anonymous profile identified by an internal User ID. This profile allows us to associate your locks, lock groups, and settings with your app installation.
This anonymous profile is not associated with your name or email address.
Signing In
Signing in with Apple or Google is optional.
If you choose to sign in, LAAS may receive:
- Your name or username (if provided by you or shared by Apple or Google)
- Your email address (if provided by Apple or Google)
Signing in links your anonymous profile to your account, allowing your locks and settings to be synchronized across devices.
LAAS never receives or stores your Apple or Google password.
Information We Collect
Depending on how you use the app, we may collect:
Account Information
- Name or username (if available)
- Email address (if available)
Product Information
To operate your LAAS products, we may store:
- Lock serial numbers
- Lock names that you choose
- Lock group names that you create
- Product configuration and settings
Purchases
If you purchase LAAS products through the LAAS webshop, we may associate your purchase information with your LAAS account or anonymous profile.
This may include:
- Purchased products
- Product serial numbers
- Warranty information
- Ownership information
This allows us to activate products, verify ownership, provide customer support, process warranties, and deliver related services.
Device and Diagnostic Information
To improve reliability and security, we may collect:
- Device identifiers
- App version
- Operating system version
- Crash reports
- Diagnostic information
Information We Do Not Collect
The LAAS app does not require:
- Your phone number
- Your physical address
- Your contacts
- Your photos
- Your messages
- Your payment information
Payment and shipping information used when purchasing products through the LAAS webshop is handled separately during checkout.
Apple Find My
The LAAS app does not collect, store, or track your location.
If you choose to use Apple's Find My network, location services are provided entirely through Apple's Find My service.
LAAS does not receive, store, process, or have access to your location or location history through Apple's Find My network.
How We Use Your Information
We use information only to:
- Operate the LAAS app
- Pair and manage your LAAS products
- Synchronize your data across devices
- Authenticate users who choose to sign in
- Improve reliability and performance
- Diagnose technical issues
- Provide customer support
- Comply with legal obligations
We process personal data only as necessary to provide the LAAS service, comply with legal obligations, or where otherwise permitted by applicable law.
We do not sell your personal information.
Service Providers
We may use trusted third-party providers for services such as:
- Apple and Google authentication
- Cloud infrastructure
- Crash reporting and diagnostics
These providers process information only as necessary to provide the LAAS service.
Delete Your Data
Whether you're signed in or not, you can permanently delete your LAAS data directly from the app at any time.
Selecting Delete My Data permanently deletes your LAAS profile, personal information, settings, and all other data stored by LAAS.
Deleting your LAAS data does not affect your Apple or Google account.
Security
We use appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
Changes
We may update this Privacy Policy from time to time.
The latest version will always be available at:
https://laaslocks.com/privacy/
Contact
If you have any questions about this Privacy Policy or your personal data, please contact us.
LAAS ApS
Email: privacy@laas.me
Support: https://laaslocks.com/support/