We get it. Trusting a startup with your bike lock is a big ask. Especially when it lives outside in rain, cold, sun and dust.
What we cover
If the problem is a failure of your LAAS lock:
Grab a shared bike, public transport or another reasonable option. We’ll cover up to €30.
If we have local service, we’ll take care of removing the old lock and installing a new one.
If we don’t, we’ll cover up to €30 for removal and installation of the new lock we will send you.
For two years from purchase.
What isn’t covered?
Low battery, phone problems, or anything else unrelated to a failure of your LAAS lock.
How do I claim my expenses?
Contact Support and send us your receipts.
support@laaslocks.com ↗Call +45 31 33 82 13 ↗